How much do you charge for delivery within UK Mainland?
Our delivery charge is £5.95 + VAT for products which have a 5 working day turnaround or under (for example a USB box) and £10.95 +VAT for anything 10 working days or over (for example an album/book).
How much do you charge for delivery outside of UK?
The prices for delivery outside of the UK will be automatically calculated at the checkout, but we have a table to help you work out the price in advance on our dedicated shipping page.
Do I need to sign for my parcel?
Yes, all parcels need to be signed for by somebody at your delivery address. If you know that you might not be in during delivery you can update your parcel via the DPD website, app or text, using the tracking number you have been provided with, with instructions to leave in a safe place or with a neighbour.
What if my parcel is delayed?
We work very closely with our local DPD representatives who are great at helping us find out more information about your parcel. If you are concerned, please get in touch as soon as possible and we can investigate this further for you and try to resolve any issues. Please bear in mind that whilst every step is taken by both us and our courier provider to ensure next working day delivery, this service is not guaranteed. SIM Imaging cannot be held liable for any consequential losses incurred where deliveries are delayed.
Can I combine orders?
The basket limit is 5 items (designs) per basket. Unfortunately due to the size and weight of the albums and books we are unable to combine multiple album orders (over 5) for delivery. However, if you are ordering over 5 different smaller items such as our USB products we can manually combine these for you. The easiest way to do this is to pay for delivery on your first order and then select ‘collect in store’ for the following orders. You will then need to email [email protected]
with all of your order numbers and we can manually combine them for delivery. Your orders will then be dispatched when all the items are complete.
You cannot add orders to be combined to an order that is already in production so please email us immediately after placing your order to ensure they are all sent together. Combined orders will need to wait until all items are complete, even if the production time is longer. Please be aware of this when ordering USB products and albums or books in the same basket.
Please note we are unable to combine your order with any SIMLAB orders.
Do you offer a Saturday delivery?
We do not offer a Saturday delivery service on SIM Imaging. Our couriers only deliver on working days from Monday to Friday, which means if there are any issues with your delivery we are available to help or track your order the same or next working day.
Shipping direct to your customer?
We offer a white label service as standard which means you can save time and postage costs by sending your order directly to your client with no invoices or marketing materials included in the parcel. To send directly to your client please enter their delivery address under the Shipping Address section only and ensure the email address entered is your own, as your order confirmation will double as your invoice and includes the total price. You can always let us know by making a note in the special instructions to say your order is being sent directly to your customer as well.
Can I fast track my order?
Yes. For albums, books, USB or any presentation products fast track can be selected at the checkout for a fee. For any frames, wall art or stationary orders that you need to be fast tracked please get in touch with the team.
Disclaimer: Please note that the fast track service is dependent on production levels and during busy periods we may be unable to offer this service. Whilst every step is taken both by us and our courier service to ensure express delivery, this service is not guaranteed. SIM cannot be held liable for any consequential losses incurred, where deliveries are delayed.