Frequently Asked Questions (FAQ)
How do I place an order?
Orders must be placed on the website (www.simframe.co.uk). It is not possible to order via phone or email.
How many items can I put into the shopping cart?
You can add a total of 15 items to your shopping cart.
Do you colour correct and add sharpening to files?
Sim Frame DOES NOT apply any colour correction or sharpening to your images. The colour management of the supplied image is your responsibility. Files must have an embedded profile of sRGB to achieve the best printed results.
What is the maximum file size I can upload?
You can upload your print ready files to a maximum of 20mb per file.
What web browser should I use to upload?
We recommend Firefox or Chrome for both Mac & PC.
What file format should I upload?
Please upload Jpeg files. For optimum results please make sure the images have an embedded rather than tagged colour profile of sRGB with a 300dpi resolution. Save the files as High Quality images.
Which printing press do you use?
All the products are printed using professional large format photographic printing.
Where do I check/approve my files?
Image files will need to be thoroughly checked using the sRGB colour profile. Orders must be approved before you checkout.
How long will it take to dispatch my order?
Our aim is to dispatch all orders within working 5 days.
Where do you deliver?
We deliver throughout the UK and Ireland. For other International destinations please contact our customer service team for a quote.
How will the order be delivered & what will it cost?
Your order will be dispatched via our courier service which includes internet tracking.
All products excluding Signing Boards (UK & Ireland)
Up to 12×12″ £5.50
Over 12×12″ £10.00
Signing Boards
£6.00 UK, £10 Ireland
What are your opening hours?
Sim Frame is open Monday to Friday between 8am – 5.30pm.
Where do I collect from?
You can collect your frame & wall display orders from:
Sim Frame
Unit 8 The io Centre
Hearle Way
Hatfield
Hertfordshire
AL10 9EW
Tel: +44 1707 27 37 47
What happens if my order does not arrive?
If your order has been dispatched and not received within 3 working days, we will reprint your order free of charge.
What if my order is damaged in transit?
In the unlikely event that your order is damaged, we will reprint free of charge. Please notify us within 24hrs of receiving your order by emailing [email protected] quoting your order number which can be found on your confirmation email.
What if I do not receive a confirmation email?
If you do not receive a confirmation email this may indicate that your order hasn’t been uploaded. Please check your email program, it may have mistakenly classified the email as spam because you’ve not written to us before or added us to your address book. Your confirmation email could be sitting in your junk/spam folder. Please phone for confirmation if in doubt.
Are you Environmentally friendly?
All our papers are FSC approved (Forest Stewardship Council). The FSC is an independent body advocating the responsible management of the planet’s forests. All Sim Frame products are printed on FSC certified paper, meaning we meet the council’s strict requirements for sustainable printing. You can therefore purchase our products knowing that you’re doing right by the environment.
Can I order a sample for my studio to show my clients.
Yes, we offer sample discounts to professional photographers. Professional photographers can order one of any product up to a maximum size of 30”x24”. Please email, fill in the contact form or phone 01707 27 37 47 to receive your 40% off code
